Our Customer Complaint Management Process

You can reach us via the following methods;

1) Through our phone line at 0850 288 4 288 ,
2) By filling out the “Contact Us” form on our Website,
3) Through the phone numbers on our Website,
4) You can reach us at info@vatanbilgisayar.live.

When your notification reaches our company, it is recorded in our system with a record number and we will contact you immediately. All notifications you submit to us are evaluated in line with our principles of impartiality and customer satisfaction. Customer Relations and Loyalty Management Specialists obtain information from the relevant departments or provide direction depending on the subject of your notification. The departments conduct a detailed review, make determinations, and a solution is provided. Efforts are carried out to provide a solution within 3-7 business days; for issues that cannot be resolved within this period, you will be informed. Your notifications are analyzed and reported at the intervals we have determined in line with our Continuous Improvement Principle, ensuring the continuous development of the products and services we provide.

You may reach us via below ways;

1) You may call: +90 850 288 4 288
2) You may fill the contact us form on our website,
3) You may send an email to: info@vatanbilgisayar.live

When your request reaches us a record is issued and you will be contacted as soon as possible. Every record is evaluated in an objective manner. Your record is investigated carefully and in detail then in 3-7 working days, your request is tried to be finalized. If we are not able to solve the problem within 3-7 days you will be notified.